Type | Phone consulting – 1 year – response time: 1 business hour – availability: business hours – severity level 1 | Phone consulting – 1 year – response time: 4 business hours – availability: business hours – severity level 2 | Phone consulting – 1 year – response time: 1 business day – availability: business hours – severity level 3 | Phone consulting – 1 year – response time: 2 business days – availability: business hours – severity level 4 | Web support – 1 year – response time: 1 business hour – availability: business hours – severity level 1 | Web support – 1 year – response time: 4 business hours – availability: business hours – severity level 2 | Web support – 1 year – response time: 1 business day – availability: business hours – severity level 3 | Web support – 1 year – response time: 2 business days – availability: business hours – severity level 4 |
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