Type | New releases update – 1 year ¦ Phone consulting – 1 year – response time: 1 hour – availability: 24 hours a day / Monday-Sunday – severity level 1 ¦ Phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday – severity level 2 ¦ Phone consulting – 1 year – response time: 4 business hours – availability: business hours – severity level 3 ¦ Phone consulting – 1 year – response time: 8 business hours – availability: business hours – severity level 4 ¦ Web support – 1 year – response time: 1 hour – availability: 24 hours a day / Monday-Sunday – severity level 1 ¦ Web support – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday – severity level 2 ¦ Web support – 1 year – response time: 4 business hours – availability: business hours – severity level 3 ¦ Web support – 1 year – response time: 8 business hours – availability: business hours – severity level 4 |
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