Description for Red Hat Enterprise Linux Server – Premium
- 24×7 for severity 1 and 2 cases.
- Standard business hours of coverage for severity 3 and 4 cases are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays.
- Web and phone support channels.
- Unlimited support cases.
Red Hat® Enterprise Linux® Server is an easy-to-administer, simple-to-control operating system that can be deployed on physical systems (Self-support, Standard, and Premium subscriptions), in the cloud (Standard and Premium subscriptions), or as a guest on the most widely available hypervisors (Standard and Premium subscriptions). It orchestrates the hardware resources for all your basic computing requirements and includes support for all major hardware platforms and thousands of commercial and custom applications.
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